Jira Service Desk Features Ppt

Jira service desk integrates directly with jira atlassian s issue management software used by more than 22 000 teams worldwide.

Jira service desk features ppt.

To create a project the user should login as a jira service desk admin and then click on project create project. Hi we have started jira from 2 days and we requried any supporting documents like videos ppt document etc. With jira service desk you can set up advanced sla metrics report on performance in real time and drive your team forward with highly visible sla targets. Jira service desk a modern and flexible service desk experience that streamlines customer requests and boosts your it team s efficiency taking your service desk to a whole new level.

Generally speaking jira is mostly used by it teams that aim to provide back to back services as it helps them produce a better approach. Jira service desk jsd is our help desk tool it provides you with customer facing portals enhanced slas agent queues and more including enhanced reporting on service response times. Deliver exceptional it service fast. Now it and operations teams can use that power too.

Provide it service and support without the cost and complexity of traditional itsm solutions. Unique features like mentions collaborative editing and macros make working together easy. Besides the customer portal it also accepts issues through email. Spin up new services with jira service desk s intuitive codeless setup and configuration.

What are the features and functions of jira service desk. For our internal team jira training. Add confluence to jira service desk to get an integrated knowledge base that makes it easy to unlock and share information across your organization. Jira 2 jira core features the following table explains some of the most important and commonly used features in detail for better understanding.