How to create service desk customer using jira rest api.
Jira service desk api create request.
First you need to decide which project to use.
When you make a request to a paged api the response will wrap the returned values in a json object with paging metadata as follows.
I need to create jira customers via jira rest api.
Deliver exceptional it service fast.
As the jira service desk architect i am intrigued to learn more about about what type of rest apis people would like and what use cases you are trying to satisfy and how they are more specific to jira service desk than the current jira public rest api.
How does create an issue differ from raise a request in jira service desk.
Select create project top right.
Jira versions 8 4 and later.
Pagination is enforced for methods that could return a large collection.
Give your project a name.
Spin up new services with jira service desk s intuitive codeless setup and configuration.
Like people like this.
If you re setting up service desk request types for the first time.
Think about how your customer would write a request for example order a new monitor over submit a hardware request.
We automatically generate a project key.
Choose projects and select a project or choose view all projects to visit the projects directory.
To view a list and choose from other templates select change.
This is generally the best option for teams who want to get started quickly and teams who don t want to manage the technical complexity of hosting themselves.
How to create a request form.
Here is a screenshot of postman request.
Break things down into smaller chunks such as get help with printers or get wi fi access.
Over there you can associate a new request type with an underlying issue type select an icon title and description for your form configure fields and so on.
To create an issue you will need to know certain key metadata like the id of the project that the issue will be created in the id of the issue type and which fields to fill.
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Everything looks fine according to the documentation.
With the jira service desk cloud we host jira service desk in the cloud for you and set up your instance instantly after a 7 day free trial subscription pricing is month to month.
Creating an issue using the jira rest api is as simple as making a post with a json document.
Provide it service and support without the cost and complexity of traditional itsm solutions.
The create button in your jira menu bar creates a jira issue not necessarily a jira service desk issue to change jira issues into jira service desk issues you need to manually select an request type for the field customer request type.
Kasun jan 26 2015.
Double check that the project s template matches your team s needs.
How to create service desk customer using jira rest api.
